What is a WhatsApp Chatbot?
A WhatsApp chatbot is an auto-software program that WhatsApp Business API operates, communicating with customers based on the established rules or AI-assistant-based NLP (Natural Language Processing). These robots are capable of answering frequently asked questions (FAQ), giving up-to-date information, accepting orders, booking meetings and so many more without human input.
How to Create a WhatsApp Chatbot for Business?
With WhatsApp API integration, companies can schedule appointments, confirmations, and reminders automatically. As a healthcare provider, salon, or service-based company, the API can be integrated with your internal calendar systems to book in real time.
Get Access to WhatsApp Business API
You should have access to WhatsApp Business API, which is provided by WhatsApp Business Solution Providers (BSPs) such as Vishwnet to develop a chatbot. This API provides you the backend to send and receive messages programmatically.
Choose the Right Platform or Provider
Choose a WhatsApp Chatbot Service that has pre-defined templates, AI capabilities, analytics, and integrations features like Vishwnet India. Or, develop your own, in case you have your own tech team.
Define Chatbot Goals and User Journey
- What will your bot do (support, orders, updates)?
- What actions will trigger user interaction?
- What flow should the conversation follow?
Design the Chat Flow
Use visual flow builders or conversational AI platforms to design user paths. Focus on:
- Greeting messages
- Keyword-based responses
- Fallback options when the bot doesn’t understand
- Human handover for complex queries
Integrate APIs and Backend Systems
Connect your chatbot with:
- CRMs (e.g., Zoho, HubSpot, etc.)
- Payment gateways
- Inventory management systems
- Booking software
Test and Train the Bot
Run thorough tests to ensure accuracy in responses. Train your AI model (if using NLP) with real customer conversations to improve its understanding.
Go Live and Monitor
Once ready, deploy your chatbot. Monitor metrics like:
- Open rates
- Response time
- Conversion rates
- Drop-off points
WhatsApp Chatbot Use Cases in Various Industries
WhatsApp chatbots are helping businesses in various industries, improving customer service and automatic tasks, and staying connected 24/7. Let us see how various industries are using WhatsApp chatbots in a practical way.
- Share public information and alerts
- Help citizens apply for services or schemes
- Answer FAQs about government processes
- Book appointments with doctors
- Send test reports and reminders
- Offer symptom checks and health tips
- File and track claims instantly
- Provide policy and premium details
- Help with renewals and upgrades
- Check balances and recent transactions
- Assist with loan information
- Help users block cards or update KYC
Real Estate Chatbots
- Share property listings and prices
- Schedule site visits
- Collect buyer or renter details
Education & EdTech Chatbots
- Answer admission and course queries
- Send exam schedules or study materials
- Offer interactive learning content
E-commerce & Retail Chatbots
- Show product catalogs
- Track orders and returns
- Send offers and collect feedback
Travel & Tourism Chatbots
- Book tickets & hotel rooms
- Share travel updates & guides
- Cancel bookings and get refunds easily
