Refund Policy
At Vishwnet India Private Limited, customer satisfaction is our top priority. We aim to provide high-quality services and software solutions tailored to your business needs. This Refund Policy explains when customers are eligible for refunds, how refund requests are processed, and what conditions apply.
Please read this policy carefully before making a purchase. By using our services or purchasing our products, you acknowledge that you have read, understood, and agreed to the terms laid out in this Refund Policy.
1. Introduction
Vishwnet India Private Limited is a provider of digital solutions and software-based services, including.
- Google RCS (Rich Communication Services)
- Tally Prime and related services
- WhatsApp API and Business Messaging APIs
- Other cloud-based or licensed digital products
- API integrations
- Digital tokens or “Token In” (our only physical/deliverable product)
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Given the nature of our services, refunds are subject to specific guidelines, particularly as most of our offerings are intangible, non-returnable digital products.
2. General Refund Principles
Due to the nature of software and digital services, refunds are not automatically guaranteed. However, we do make provisions for refunds under specific conditions:
- If a product/service was not delivered due to a technical error.
- If a service was never activated or used.
- If a customer was wrongfully charged or overcharged.
- If a purchased physical product (“Token In”) was never received or was defective.
We strive to address each refund request on a case-by-case basis, and we reserve the right to decline refund requests that do not meet the criteria outlined in this policy.
3. Refund Eligibility
Digital Software Products and Services
As most of our offerings are digitally delivered and licensed, refunds will be considered only in the following cases:
Non-Activation of Services
If you purchase a product (e.g., WhatsApp API or Google RCS) and the activation is not completed within 7 business days, you may be eligible for a full refund, provided the delay is not caused by incomplete information or customer-side issues.
Technical Errors on Our Part
If we are unable to deliver the purchased service due to a technical issue or server error on our part, and the issue remains unresolved after multiple attempts within a reasonable timeframe (typically 7–10 business days), a full refund may be considered.
Unused License Keys or Access Tokens
If a license key or access credential provided by us remains unused (as determined from our server logs and backend systems), you may request a refund within 7 days of delivery. After 7 days, unused licenses are no longer eligible for a refund.
Duplicate Purchases
If you accidentally purchase the same product/service more than once and have not used or activated the duplicates, you may request a full refund for the duplicate purchase.
Payment Errors
If your account is charged more than once for the same transaction due to a payment gateway error, we will issue a full refund for the additional/duplicate payment after verifying the transaction with our payment processor.
Non-Refundable Scenarios
Refunds will not be issued in the following situations:
- Services or products that have been activated, used, or downloaded.
- Change of mind or customer dissatisfaction after activation.
- Delays caused by incomplete customer information, failure to provide required verification, or third-party delays (e.g., Meta/Facebook verification for WhatsApp API).
- Refund requests made after the applicable refund window (generally 7–10 days, depending on service).
- Abuse of the refund policy or attempts to gain free service through false claims.
4. Refund Process
To request a refund, you must:
- Submit a refund request in writing to our support team via email or through our contact form on the website.
- Include the following information:
- Full name and contact information
- Date of purchase
- Transaction ID
- Name of the product/service
- Reason for requesting a refund
- Any relevant screenshots or evidence
- Allow 3–5 business days for initial review and investigation. You may be contacted for further clarification.
- If the refund is approved, the amount will be returned to your original method of payment within 7–10 business days.
5. Physical Product Refunds ("Token In")
Though we primarily deal in software products, we understand the importance of a reliable return and refund policy for our only physical product – the “Token In” device.
Eligibility for Refund
Refunds for physical products will be offered under the following conditions:
- The product was not delivered within 15 business days of purchase.
- The product was delivered damaged or defective.
- The product was not as described on our website.
- You notify us within 7 days of delivery and return the item in its original condition.
Return Conditions
Returned physical items must:
- Be in their original packaging
- Include all accessories and documentation
- Be unused and in resalable condition
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Shipping charges for returns (unless for damaged/defective items) are the responsibility of the customer.
6. Chargebacks and Disputes
We take fraudulent chargebacks seriously. If a customer initiates a payment dispute or chargeback without contacting us for resolution first:
- We reserve the right to suspend or terminate your account/services.
- You may be liable for the administrative and legal fees involved in dispute resolution.
- We will provide the payment processor with all relevant documentation to challenge the chargeback.
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We encourage customers to first seek a resolution with us directly. Most issues can be resolved quickly and amicably.
7. Cancellation Policy
Cancellation of a service can be done before activation. After activation or service initiation, cancellation does not entitle you to a refund unless explicitly stated under an exception clause.
You may cancel:
- API services before credentials are issued
- Subscription services before the first billing cycle
- Tally or Google RCS activation before license provisioning
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Please note: Refunds for cancellations are subject to the same eligibility rules as listed above.
8. Refund Timelines
Upon approval of a refund:
- Refunds for digital products are processed within 7–10 business days
- Refunds for physical products are processed after return receipt and inspection, within 10–15 business days
- Refunds will be issued to the original payment method (credit card, UPI, net banking, etc.
9. Special Offers, Promotions, and Trial Periods
Products or services purchased under discounts, promotions, or special pricing may be non-refundable unless otherwise stated. Similarly, services offered under free trials or introductory access are non-refundable once converted into a paid plan.
10. Policy Changes
Vishwnet India Private Limited reserves the right to modify, amend, or update this Refund Policy at any time without prior notice. Changes will be posted on this page with the updated effective date.
We encourage customers to review our Refund Policy periodically to stay informed about our practices.
11. Contact Information
If you have any questions about this refund policy or if you wish to request a refund, please contact us at Vishwnet India.
Prepare By ADV. M.A. Nasar