Shipping Policy

1. Introduction

At Vishwnet India Private Limited, we are committed to providing our customers with efficient and reliable delivery services for our physical and digital products. This Shipping and Delivery Policy outlines our procedures, timelines, and responsibilities to ensure a seamless experience for our customers.

2. Scope of Products

We offer a range of IT products, including

Digital Products: Google RCS, DSC, WhatsApp Business API, Tally, and other software solutions.
Physical Products: Hardware tokens associated with our digital services.

3. Delivery of Digital Products

Delivery Method

Digital products are delivered electronically. Upon successful payment confirmation, customers will receive:

An email containing download links or access credentials.
Access instructions through our secure customer portal.

Delivery Timeframe

Digital products are typically delivered within 24 hours of payment confirmation. The delivery timeframe will be specified during the checkout process for pre-orders or scheduled releases.

Access Instructions

Customers will receive clear instructions on how to access and download their digital products. This may include:

Logging into their account on our website.
Click on a unique download link provided in the confirmation email.
Follow the specific instructions provided on the product page.

Technical Support

If customers encounter any difficulties while downloading or accessing their digital products, they are encouraged to reach out to our customer support team at info@vishwnet.com. Our team is dedicated to ensuring a smooth and hassle-free experience and will promptly assist with any issues regarding digital product delivery.

4. Shipping of Physical Products

Shipping Areas

We ship physical products within India and to select international locations. Customers are advised to check our website or contact our support team to confirm if their destination is covered.

Shipping Charges

Shipping charges for physical products are calculated based on the weight, dimensions, and destination of the package. These charges will be displayed at checkout before order confirmation.

Delivery Timeframe

Domestic Shipping: Standard delivery within India typically takes 5-7 business days.
International Shipping: Delivery times vary depending on the destination and customs regulations, but generally range from 10-15 business days.

Order Processing

Orders are processed within 1-2 business days. Customers will receive an order confirmation email with the details of their purchase.

Shipping Methods

We utilize reputable courier services for shipping physical products. The choice of courier and shipping method will depend on the destination and the nature of the product.

Tracking and Notifications

Once an order is shipped, customers will receive a shipping confirmation email containing tracking information. This allows customers to monitor the status of their delivery. Any significant delays or issues will be communicated promptly.

Shipping Restrictions

Certain products may be subject to shipping restrictions due to their nature or destination regulations. Customers are advised to review any such restrictions during the checkout process.

5. Customs, Duties, and Taxes

Certain products may be subject to shipping restrictions due to their nature or destination regulations.

6. Delivery Issues and Resolution

Damaged or Lost Shipments

In the event of damaged or lost shipments, customers should notify us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that the product is delivered or replaced.

Incorrect Deliveries

If a product or service is delivered incorrectly, please contact our support team. We will rectify the situation by providing the correct product or service.

7. Returns and Refunds

Digital Products

Due to the nature of digital products, we do not accept returns or offer refunds once the product has been delivered. However, if customers experience issues with the digital product, they are encouraged to contact our support team for assistance.

Physical Products

Returns for physical products are accepted within 14 days of receipt, provided the product is in its original condition and packaging. Customers wishing to return a product should contact our support team to initiate the return process.

8. Contact Information

For any questions or concerns regarding our Shipping Policy, please contact our support team at Vishwnet India.

Prepare By ADV. M.A. Nasar